Corporate

Our company started its operations in May 2015. Our company, which was granted the right to operate the buses by Aydın Metropolitan Municipality, started its first services with 45 Karsan Atak, 11 Otokar Doruk LE buses and 9 Jest minibuses. In a short time, 27 Karsan Atak, 6 Otokar Doruk LE buses and 12 Karsan Jest minibuses were added to our fleet and the number of our fleet increased.

PURPOSE OF ESTABLISHMENT

With the decision of Aydın Metropolitan Municipality Council; AY-ULAŞ carries out urban public transport service. It is a fact that the main purpose of this service is to increase the urban transport to the best levels.

AY-ULAŞ; Although it is a public transport company, it has a service understanding that carries out public service and prioritises public interest. In accordance with this service understanding, the main purpose of the transport service it provides is to improve the social position of the people of Aydın and to realise a smooth urban transport.

As AY-ULAŞ; we undertake to fulfil the requirements of our policy that we have determined in order to ensure and maintain the satisfaction with the services provided in and around Aydın regarding transport services.

Service Excellence

AY-ULAŞ aims to keep customer satisfaction at the highest level in order to create value for each customer and to provide quality services beyond the expectations of its customers. It treats customer requests and complaints as an opportunity for improvement as well as resolving them in the most effective way.

Continuous Improvement

AY-ULAŞ makes it possible to continuously develop, produce and realise new projects through regular internal audits and improvements to its employees, technology, information systems, environment, occupational health and safety and business processes.

Environmental and Social Responsibility Awareness

AY-ULAŞ aims to provide maximum benefit to the environment by ensuring excellence in service and encouraging public transport. It complies with environmental laws and regulations, value judgements and rules of the society within its field of activity.